To lead the way in telecommunications, connecting and enriching lives around the world with innovative, efficient and reliable services. Through our commitment to customers, constant innovation, respect for the planet and people, we aim to exceed expectations and meet challenging goals by engaging the talent and passion of people, who believe there is always a way.
– Mark Sprey, Founder and Director
THE CENTRE OF INNOVATION
- ConceroTel’s Research and Development is conducted in Australia at the University of the Sunshine Coast’s Innovation Centre, in Queensland.
- ConceroTel is at the forefront of telecommunications development through close relationships with scientists, engineers, business professionals and government to ensure the latest technology is available to our customers.
- Our R&D Team in Australia supports our Operational Teams in Botswana and Zambia.
We guarantee a reliable, secure network and around-the-clock customer support; a service you can rely on 24/7.
- A real relationship – Our customers forge a close working relationship with our engineers and business staff. It is all about working together towards a common goal to continually improve and introduce new services.
- Customer support –While there is a “demarcation” line between our service and your equipment, nobody wins if you experience technical difficulties. We always gladly offer a helping hand to get you going again.
- Quality –While price is extremely important, no-one is happy with a second grade service. We believe in exceeding our customer’s expectation with our service quality, which ensures that your customers will be kept very happy as well.
- Responsiveness –Nature does spring surprises, especially for those customers that live in demanding environments (we are talking cyclones, power fluctuations, even lizards shorting outdoor power amplifiers!). That is why all our links are continually monitored by machines and humans (each is fallible so we have both!). Talk with the experienced engineers while fault finding occurs and be supported through testing at your end – it is all about teamwork and reassuring support when the pressure is on.
WE WORK TO HELP YOU DELIVER GREAT SERVICES
Connect any time, any place
ConceroTel works closely with local business and government to help you provide the best service to your customers.
- Your communications challenges to suppliers and customers become ours: we resolve your network issues, then keep you operational 24/7
- Seamless operations: our systems work effortlessly and efficiently in the background so you can get on with business
- Strategic support: we offer new ways to interact with your customers and increase business opportunities; from EFPTOS/credit card facilities to email and reliable internet, telephone, video conferencing, improved mobile coverage and more
- We talk your language: no technical talk (unless you want it!)
- Colocation cages
- Earth station and VSAT monitoring dishes
- ConceroTel smart-hands service and deployment support
- Virtual private server (VPS) hosting
- 24 hour on-site security
- Back-to-base alarms in each containerised data centre unit
- BPC sub-station at edge of plot
- CAT Diesel backup generator – 24 hours on-site diesel storage
- 3KVA UPS per equipment rack
- 100% uptime record for 2016
- Fiber interconnects: BoFiNet
- Wireless interconnects (1 Gbps capacity): MTN
- Satellite interconnects: SES Newskies, Intelsat, Apstar